FAQ

Technical Issue

I am unable to process my order, how should I do?

Please to place your order again – sometimes when the site is experiencing high traffic, orders do not get placed. Sometimes, it may be a credit card or compatibility issue. Please try an alternative browser and/or credit card to ensure it is not a compatibility problem. If you are still having problems, try deleting the cookies/caches on your computer before logging back into your account.
If further problems persist, please get in touch with our customer service team by visiting our Contact Us page.

I’m Getting An Error Message Which Says That My Credit Card Details Are Incorrect.

Please make sure that you entered your details exactly as they appear on the card. The card number should be entered without any spaces. The CVV number (“Card Verification Value”) is a 3 digit number found on the signature strip on the back of Visa and MasterCard branded credit and debit cards. On American Express branded credit or debit cards, this is a 4 digit numeric code found on the front / right-hand side of the card.)